Refund policy
waxTable does not offer refunds. No fine print, no exceptions to hunt for — here's exactly what that means and how your plan behaves when you change or cancel it.
waxTable is sold as usage-based credits — billed on simple, visible boundaries. We don't offer refunds; instead, every plan change is designed so you never lose what you've already paid for.
Our principle
Rather than promising refunds and wrapping them in conditions, we keep the money rules simple: payments are final, your plan always runs to the end of what you've paid for, and upgrades credit your unused balance forward. Start on the Free plan and upgrade when Waxe has earned its place.
How plan changes work
- Upgrade — takes effect immediately. The unused balance of your current plan is adjusted against the first payment of the upgraded plan; from the next cycle the upgraded plan's full price applies.
- Downgrade — takes effect from the next billing cycle. You keep your current plan's full capacity until then; nothing is refunded for the difference.
- Cancel — your plan stays active until the end of the period you've paid for, then simply doesn't renew. No partial-period refunds.
Timelines at a glance
Match your situation to the row:
| Situation | Takes effect | What happens |
|---|---|---|
| Upgrade | Immediately | Unused balance of the old plan is adjusted against the new plan's first payment |
| Downgrade | Next cycle | New plan starts at the next billing cycle; current plan runs until then |
| Cancellation | Next cycle | Plan stays active to the end of the paid period, then doesn't renew |
Spotted a billing mistake?
The no-refund policy is about plan choices — it never applies to our mistakes. If you see a duplicate charge, a wrong amount, or a charge after a confirmed cancellation, email billing@waxtable.com from your workspace owner address and we'll correct it:
You email billingStep one
From your workspace owner address, tell us the charge and the invoice number. No forms, no hold music.
A person reviews itSame business day
Every report is read by a human — usually the same day it lands.
Errors are corrected7–10 business days
A confirmed billing error is reversed to your original payment method.
We confirm in writingOn its way
You get written confirmation the moment the correction is sent.
What is never refunded
- Charges for a period you've started — cancelling stops the renewal, not the current cycle.
- Unused credits, downgrades, or a change of mind after a charge has gone through.
Billing questions
Unsure about a charge? Ask us.
Email billing@waxtable.com from your workspace owner address and tell us what it's about. Genuine billing errors are always corrected.
Authorised signatory
All payments are final. Plan changes take effect on the boundaries described above.