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Approvals & sending

Send from your domain

Deliver documents from your own email domain, so a proposal arrives as you — your name, your address, your brand — rather than from a service the client has never heard of.

5 min readUpdated 18 Jun 2026

Why it matters

The envelope shapes the first impression as much as the document inside it. A proposal that lands from your own address reads as a message from a trusted supplier; one from an unfamiliar sender reads as noise — and is more likely to be ignored or filtered.

Sending from your domain closes that gap. The document leaves wearing your brand on the page and your name on the envelope, so the whole thing feels like it came from your business, because it did.

How delivery works

When you send, the client receives a message from your address with a link to the live, paginated document. Opening the link shows the document exactly as you designed it, and lets us record when it's read.

  • The sender is your business, not waxTable.
  • The client reads the real document, not a flattened screenshot.
  • Opens and reads are tracked back to you — see track opens & reads.

Verifying your domain

To send as your domain, you verify that you own it. This is the same standard practice that keeps email trustworthy across the internet — it proves the messages really come from you and helps them reach the inbox rather than the spam folder.

  1. Add your sending domain

    Tell us which domain you'll send from, for example the one on your website and business email.

  2. Add the verification records

    We give you DNS records to add at your domain provider. These authorise sending and prove ownership.

  3. Confirm verification

    Once the records are in place, verification completes and your domain is ready to send from.

  4. Send a test

    Deliver a document to yourself first to confirm it arrives as expected before it goes to a client.

Helping it reach the inbox

Proper domain verification is the single biggest thing you can do for deliverability — it tells receiving mail servers that your messages are genuinely yours. Beyond that, a few habits help.

  • Use a real, monitored reply-to address so clients can respond to a human.
  • Keep subject lines plain and specific to the document you're sending.
  • Verify the exact domain you actually send business email from.

If you'd rather attach a file

Some clients still want a PDF in their inbox. You can export and download a PDF and send it yourself from your own mail client — just remember that a hand-sent file can't report opens or reads back to you.

Frequently asked questions

Do I have to verify a domain to send?

Verifying your domain is what lets documents go out as you rather than from us, and it's what gives the best chance of reaching the inbox. It's worth doing once, early.

What if I don't manage my own DNS?

Send the verification records to whoever runs your domain — often your IT person or web host. They only need to add the records we provide.

Why did my document land in spam?

Usually because the domain isn't fully verified or the records weren't added exactly. Re-check them, allow time to propagate, and send a test to yourself. If it persists, contact support.

Can the client reply to me directly?

Yes. Use a monitored reply-to address on your domain so a client's response reaches a real inbox you watch.

Can different team members send from the same domain?

Yes — once the domain is verified for your workspace, the people you've authorised can send from it. See team members and roles.

Still need a hand?

Waxe answers most questions right inside the app. For everything else, our team replies within one business day.

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