Who you're paying
waxTable is a product of Buzzi AI, which is the merchant of record for your subscription. That's the name you'll see associated with the charge on your statement, so it isn't an unfamiliar one.
A card was declined
A decline is usually the bank's call rather than anything wrong on our side. Run through these before retrying.
Check the basics
Confirm the card number, expiry, security code and billing address are all correct and current.
Confirm funds and limits
Make sure the card has available balance and isn't over a daily or international-transaction limit.
Allow international or online payments
Some banks block online or cross-border charges by default — your bank can approve it in seconds.
Try another card
If one card keeps failing, a different card or payment method will often go through immediately.
Credits look short or missing
Because waxTable meters the AI work Waxe does, your balance moves as you generate and edit. If it looks lower than expected, it's worth checking what consumed it before assuming an error.
- Confirm whether recent generations or retries used the credits you're seeing.
- Check whether your plan credits have reset — plan credits refresh each billing cycle and don't roll over.
- Review what your plan includes against what you've used — see Plans and what's included.
Invoice and receipt questions
Need a copy of an invoice, a tax ID added, or a charge explained? Most of this is self-serve, and the rest is a quick request away.
- Find and download past invoices and receipts from your billing area.
- Add your business name or tax ID so it appears on future invoices — see Invoices and tax IDs.
- Ask about a refund or a plan downgrade — see Refunds and downgrades.
When to contact us
Billing questions are best handled directly so we can look at your specific account. Reach out if any of the following apply.
- A charge you don't recognise or can't explain.
- Credits deducted for a task that clearly failed to complete.
- An invoice that needs correcting or a tax detail added after the fact.
Send the details — including the date and amount — to Contact support.