Ask a human
waxTable

Help center

Troubleshooting

Fix the common snags fast — a stalled draft, an off-brand document, a declined card or a login that won't take — and know exactly when to reach a human.

Where to start

Most problems in waxTable fall into a handful of buckets, and almost all of them have a quick first move you can try yourself. Pick the page that matches what you're seeing.

When to reach a human

If you've tried the steps on the relevant page and you're still stuck — or the issue touches billing, access or anything urgent — don't keep wrestling with it. Reach our team.

Frequently asked questions

Should I try Waxe first or your team?

For wording, structure and layout fixes inside a document, ask Waxe first — it can often correct the issue in place. For account, access, billing or anything that looks like a bug, head to the matching troubleshooting page, then contact support.

Is my work safe while I troubleshoot?

Yes. waxTable saves as you go, and Waxe's proposed edits don't change a document until you accept them. You can refresh or reopen a document without losing approved work.

Where do I report a suspected bug?

Use Contact support. Include the steps to reproduce it, the browser you're using and a screenshot — that's usually enough for us to confirm and resolve it quickly.

What if something looks like a security concern?

Treat it as urgent and contact support straight away. You can also review how we handle data in Data security at waxTable.

Other categories

5 articlesGetting startedNew to waxTable? Go from sign-up to a sent document in one sitting.6 articlesWorking with WaxeBrief, steer and correct your AI operations manager so every draft lands.7 articlesDocuments & editingEvery document type waxTable makes, and how to edit it on the page.5 articlesDesigns & brandingNo templates — designs composed fresh around your brand, every time.4 articlesOpportunities & workflowOrganise work from workspace to invoice, and reuse what Waxe already knows.4 articlesApprovals & sendingRoute a document for sign-off, send it from your domain, and see who reads it.4 articlesPlans, credits & billingPay for what Waxe actually does — how credits, plans and invoices work.5 articlesAccount & teamYour profile, your teammates and who can do what across the workspace.6 articlesSecurity & privacyHow we protect your data — and the controls that keep you in charge of it.

Still need a hand?

Waxe answers most questions right inside the app. For everything else, our team replies within one business day.

Email support