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waxTable

Troubleshooting

A document looks wrong

Fix the usual visual snags — text overflowing a page, broken layout, a missing logo or off-brand colours — mostly without leaving the editor.

5 min readUpdated 18 Jun 2026

What you're seeing is what you'll send

The waxTable editor shows the real, paginated document — what you edit is exactly what your client receives. That's a feature: most layout problems are fixable right there, in place, before anything goes out.

Text or content overflowing a page

If a section runs past the bottom of a page or a block looks clipped, it's usually content that's longer than the space allows. The editor flows overflow onto the next page, but you can tidy it deliberately.

  1. Trim or split the content

    Shorten an overlong paragraph, or split a heavy section into two so it breaks cleanly.

  2. Place a page break

    Insert a deliberate break where you want a section to start fresh — see Pagination and page breaks.

  3. Ask Waxe to rebalance

    Tell Waxe the section is too long for the page and let it propose a tighter version you can preview and accept.

Broken tables, images or media

A stretched image, a table spilling off the edge, or media that won't sit right is nearly always a sizing issue you can correct in the editor.

  • Resize an oversized image so it fits the column.
  • Reduce columns or wrap text in a table that's too wide for the page.
  • Re-insert media that failed to load the first time.
  • Reorder sections if a block has landed in the wrong place — see Sections and reordering.

More detail in Tables, images and media.

Missing logo or off-brand colours

Waxe designs each document around your branding profile, so a wrong logo or off colour almost always traces back to the profile rather than the document.

  • Confirm your logo is uploaded and current in your branding profile.
  • Check you have both a light and a dark version where the design needs one — see Logos: light and dark.
  • Verify your brand colours and fonts are set correctly — see Brand colours and fonts.

If it still looks wrong

A quick reload clears most one-off rendering glitches, and an unsupported browser is a common hidden cause. If the layout is genuinely broken after that, we'd like to see it.

  • Reload the document and confirm the glitch persists.
  • Check you're on a supported browser — see Browser support & requirements.
  • Capture a screenshot of the problem to send with your report.

Then head to Contact support.

Frequently asked questions

My logo is missing from a document — why?

Waxe pulls your logo from the branding profile. If it's absent or wrong, confirm the logo is uploaded and current, and that you have light and dark versions where needed. See Set up your branding profile.

A section overflows onto a blank page. How do I fix it?

Trim or split the content, or place a deliberate page break where you want the section to start. Pagination and page breaks walks through it.

Should I fix the document or my branding profile?

Both have a place. Fix the document for a one-off tweak; fix the branding profile so every future draft inherits the change. For colours and type that should always be right, update the profile.

The colours look off-brand. What changed?

Check your brand colours in the profile first — a single value there flows into every document. See Brand colours and fonts. If the profile is correct and the document still looks wrong, contact support.

Can Waxe fix layout problems for me?

Yes. Tell Waxe what looks wrong — for example, that a section is too long for the page — and it will propose an edit you can preview, then accept or reject.

Still need a hand?

Waxe answers most questions right inside the app. For everything else, our team replies within one business day.

Email support